Acústica is willing to match the needs of their. The products and services provided by Acústica have been showing throughout the years competitive factors that place them in a good position on both Portuguese and foreign markets, most notably: quality, price, design, quantity, delivery times, flexibility, autonomy, etc.

Based on the established Quality policy, we propose to successfully accomplish the following:

    • Receiving and responding to customer inquiries, including budgets;

    • Orders registration;

    • Process organization conducting these orders;

    • Receipt of complaints and their analyzing;

    • Identification of customer’s needs and expectations;

    • Support to clients.

It is therefore essential to establish a close relationship with all customers, in a way that we can, among these, detect and define the points where our action/intervention needs to be improved. For this, greatly contributes our after sales technical service, which includes the following activities:

    • Technical advice;

    • User manual;

    • Complaints analysis;

    • Guarantee;

    • Supply of spare parts;

    • Full time technical assistance;

Acústica also seeks to disclose all its products and services efficiently and effectively, otherwise we won’t be able to get to customers or potential customers all the virtues of our work.

Eighteen years after its foundation (not its existence), the result of the hard work of their professionals, Acústica is today a well known company and manufacturer of Audio & Lighting equipment, showing loyalty to their customers in the search for their belief.